UPGRADE & GET CREDITS BACK

Now that business travel is getting back into shape, we understand a bit of extra space and comfort might be just what you need to get back into the rhythm.

That's why we give back up to 500 US$ in blue credits* for upgrades on intercontinental flights paid with blue credits.
The values are as follows;

150 BLUE CREDITS

For upgrades to Premium Economy

BOOKING CLASS: W, S, A

250 BLUE CREDITS

For upgrades to a promotional business booking class

BOOKING CLASS: I, Z

500 BLUE CREDITS

For upgrades to a flexible business booking class

BOOKING CLASS: J, C, D

* These amounts will be applied if you have upgraded both the outbound and the inbound flights. For one-way tickets you will get 50% of these amounts back.

How it works? Easy!

1

Book a ticket

Directly with us online or via your travel agent

2

Arrange the upgrade

If you have booked your ticket online;
go to your account via this webpage and login, then go to the 'Manage trips' section and either choose Air France or KLM.

If you have booked your ticket with your travel agent;
ask your designated travel agent to arrange the upgrade with payment in blue credits.

How to assign a dedicated travel agent to your account

3

Let us know

Click on the button below and fill in the 'Credit Back' form. The blue credits will be deposited in your account within 5 working days.

Open the 'Credit Back' form

Questions & Answers

  • I have booked my tickets with an online travel agency with no personal contact, only online services.

    In this case you cannot upgrade your ticket. A ticket issued by a travel agent can only be upgraded by your travel agent.

  • I haven’t assigned a designated travel agent yet.

    Please find the information to assign your travel agent here.

  • I have booked a Business Class ticket directly, so no upgrade. Can I participate in this campaign?

    This campaign has been created to promote the possibility of using your blue credits for upgrades. Therefore only upgrades on intercontinental flights paid with blue credits are included in the promotion.

  • Can I get the cash back before I have booked the upgrade?

    You should have enough blue credits in your account at the moment you arrange the upgrade. Only after you have paid for the upgrade with blue credits, can you apply for the Credit Back promotion.

  • I have bought an upgrade with cash payment or with Flying Blue Miles. Can I participate in the campaign?

    This campaign has been created to promote the possibility of using your blue credits for upgrades. Therefore only upgrades on intercontinental flights paid with blue credits are included in the promotion.

  • Is there a limit on how many upgrades you can register in this promotion?

    No there is no limit on the number of upgrades you can register in this promotion as long as they are upgrades on intercontinental flights and they are paid with blue credits.

  • What is the promotional period?

    The promotion is valid for all tickets issued from 14 June until 31 August 2022 for travel before 15 September 2022.

  • What will happen if I cancel my upgrade?

    Your refund will depend on your ticket conditions and we will cancel any credits given back as part of this campaign.