Service centre
Frequently asked questions
Back to Frequently asked questions
Credit expiration/ 26 results
Due to the COVID-19 pandemic, the expiration of blue credits was postponed until further notice.
However, now that business travel is resuming we will resume credit expiration. As of 1 March 2023, blue credits that have been earned in 2018 will expire.
- What are blue credits?
- How can we spend blue credits?
- How long are our blue credits valid for?
- How can we book tickets and flight-related services?
- How many blue credits will we need to book a ticket?
- Can we book a ticket with a departure date after the expiration date of our blue credits?
- Is it possible to combine blue credits and other forms of payment?
- Does bluebiz work with specific award booking classes?
- Is it possible to buy group tickets with blue credits?
- How can we book an upgrade?
- Can we change our ticket using blue credits?
- Can we change the name on a ticket?
- How can we add flight-related services to an existing reservation?
- Which flight-related services can we book on Air France flights?
- Which flight-related services can we book on KLM flights?
- Can we pay for flight-related services with blue credits, if the check in is opened?
- Is it possible to buy Air France Lounge access with blue credits?
- Is it possible to buy KLM Crown Lounge access with blue credits?
- Can we offset our CO2 emissions using blue credits?
- What is the bluebiz designated travel agent service?
- How can we assign our travel agent as a bluebiz designated travel agent?
- For which products can the bluebiz designated travel agent redeem blue credits?
- Which fares can our travel agent request?
- How can we log in?
- I forgot my password, how can I log in?
- How can we cancel our booking paid with blue credits?