Back to Spending

Can we change our ticket using blue credits?

Within the bluebiz programme, it is currently only possible to pay with blue credits for changes on tickets issued by KLM, ticket numbers starting with 074. Unfortunately it’s not possible at this time to pay for changes with blue credits on tickets issued by Air France, tickets starting with 057. If you would like to change your Air France ticket using another form of payment, please contact Air France KLM customer service.

If you want to change your KLM flights issued on a KLM ticket (ticket numbers starting with 074), please follow these steps:

  1. Please visit the bluebiz pages on the KLM website.
    Kindly note that it’s not possible to use the login for your KLM or Flying Blue account during this process. Therefore, please make sure to first log out from your KLM or Flying Blue account before you proceed with the change.
  2. Log in with your bluebiz number and password via the bluebiz pages on KLM.com.
  3. Please go to the homepage of the KLM website.
  4. You can now log in to My trip, using the option ‘Log in with my booking code’. If you choose an option to log in with your KLM or Flying Blue account, the blue credits payment option will not be displayed.
  5. Once the change to the booking has been made, the payment option of Blue credits should now be visible.

Please note that it's only possible to change your ticket if your ticket allows for a change. The complete amount (fare difference + applicable penalty fees) should be paid with blue credits.

Payment with blue credits is subject to published rates. Please keep in mind that you can only pay for the change with blue credits online if your ticket wasn’t reissued before and if all flights in the reservation are operated by KLM. Please refer to the ticket confirmation to check the operating carrier.

If the payment option for the change of your ticket with blue credits is not available, you can always use another form of payment

Change your ticket with blue credits on KLM.com

Back to top