If you would like to cancel your booking that was paid with blue credits and request a refund, please fill in the refund form. We will cancel your ticket. Your refund request will be handled within 10 working days. Due to the increase in refunds because of the Coronavirus, the processing time for refunds may take a little longer. Our apologies for the inconvenience.
In case you have specific information concerning your cancellation (like visa denial or health issues), kindly mention this in the comment field of the form.
Keep in mind that you can only request a refund via this form for reservations paid with blue credits. The refund amount depends on the rules and conditions, which can be found on the ticket confirmation.