Change and refund policy

Different policies are in place. The policies below are applicable for tickets paid with blue credits.

Flight cancelled by the airline

Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee.
• Is your new travel date before or on 30 November 2020? Or is your new travel date 30 days before or after your original travel date? Then you can rebook for free within the same travel class (Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

Request a full refund via the refund form on bluebiz.com.

Flight not cancelled by the airline

Tickets booked with a departure before or on 31 March 2021
Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

Request a full refund via the refund form on bluebiz.com.

Flight not cancelled by the airline

Flight booked on or after 22 April 2020 and with a scheduled departure after 1 April 2021
Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

If you prefer to postpone your trip, please check your ticket conditions to see if you can rebook your flight or if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight. If you still wish to cancel your flights and request for a refund, then please fill in the refund form on bluebiz.com.

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