Change and refund policy

The policies below are applicable for tickets paid with blue credits.

Your options

Tickets purchased until 28 June 2022

Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.

If your flight has not been cancelled by the airline, you can only change your booking or request a cancellation and refund before the scheduled departure of your flight.

Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines and Virgin Atlantic.
• You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook?
Please check the process to rebook your flight(s) here.

Cancel the reservation and request a refund

Request a full refund via the refund form on bluebiz.com.

Request a refund

 

Tickets purchased on or after 29 June 2022

Rebook your flight

Change your travel dates and/or destination
• You may change your travel dates and/or destination as described in your ticket conditions. However, a fare difference and change fee may apply.

How to rebook?
Please check the process to rebook your flight(s) here.

Cancel the reservation and request a refund

If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight. You can request a refund for tickets paid with blue credits here.

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all the needed information to arrange your refund. You can find contact details on their website.

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