Change and refund policy

Different policies are in place. The policies below are applicable for tickets paid with blue credits.

Flight cancelled by the airline

Different policies are in place, depending on when your flight was cancelled by the airline. Not sure when your flight was cancelled? Please check the date on which you received our e-mail informing you about the cancellation.

You can change your booking until 30 June 2021, but it would be especially helpful to us if you would do so before your original travel date.

Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee.
• Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
• If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. If you change to a different booking class, you may need to pay the fare difference.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

Request a full refund via the refund form on bluebiz.com.

Flight not cancelled by the airline

Flight booked before or on 21 April 2020 and with a scheduled departure before or on 31 August 2020
Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee.
• Is your new travel date before or on 30 November 2020? If you book your ticket before or on 31 October 2020, you can change your travel dates if the same travel class (either Economy Class or Business Class) as mentioned on your original ticket is available.
• If your new travel date is on or after 1 December 2020, you can change your travel dates if the same booking class as mentioned in your original ticket is available. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

Request a full refund via the refund form on bluebiz.com.

Flight not cancelled by the airline

Flight booked before or on 21 April 2020 and with a scheduled departure after 31 August 2020
Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
• You can change your travel dates if the same booking class is available. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways.
• You will not have to pay the change fee.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

If you prefer to postpone your trip, please check your ticket conditions to see if you can rebook your flight or if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight. If you still wish to cancel your flights and request for a refund, then please fill in the refund form on bluebiz.com.

Flight not cancelled by the airline

Flight booked on or after 22 April 2020
Rebook your flight

Change your travel dates
• You may change your travel dates without having to pay the change fee, as described in your ticket conditions.
• You can change your travel dates if the same booking class is available. However, a fare difference might still apply.

Change your destination
• You may use the full value of your original tickets for new tickets on Air France, KLM, Delta Air Lines, Virgin Atlantic, and Kenya Airways flights.
• You will not have to pay the change fee.

How to rebook?
If you have an Air France ticket, please contact the Air France Customer Service Line here (changes cannot be paid with blue credits). If you have a KLM ticket, please see the process here.

Cancel the reservation and request a refund

If you prefer to postpone your trip, please check your ticket conditions to see if you can rebook your flight or if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight. If you still wish to cancel your flights and request for a refund, then please fill in the refund form on bluebiz.com.

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