Request a refund

To cancel flights or a Subscription Card paid for with blue credits, please use the form below.

If you are cancelling flights: Please note: all flights in your booking will be cancelled. You will find the specific cancellation conditions for your ticket in your booking confirmation email.

If you are cancelling a Subscription Card: The card will be cancelled. You can find the cancellation conditions via this link.

Important: This form is exclusively for refund requests related to tickets or Subscription Cards paid with blue credits. If your ticket was paid using a different method, please contact the airline directly.

Your refund request will be processed within 10 business days.

Company details

Bluebiz number *

Company name *

Name of the contact person *

Email address *

Booking details

Refund reason *

Passenger's name *

Booking code *

Ticket or document number *

I am entitled to act as contact person for the company mentioned in this form and I accept the terms and conditions of the bluebiz program.

We, Air France and KLM, offer our corporate loyalty program BlueBiz together. We are jointly responsible for the processing of your personal data in relation to our program. We process your personal data in accordance with the Air France privacy policy and the KLM privacy policy.

You have the right to object to certain processings of your personal data. Please check ‘Your rights’ in the Air France privacy policy and KLM privacy policy for more information.