Survey: Hertz No. 1 in Customer Satisfaction

11/22/2019 12:25:57 PM

Survey: Hertz No. 1 in Customer Satisfaction

Of all car rental companies, Hertz gets the highest marks from customers in the US. According to a survey by J.D. Power, Hertz ranks highest in overall customer satisfaction.

The J.D. Power 2019 North America Rental Car Satisfaction Study found that Enterprise and Alamo follow the leader at close range. In general, service has gone up considerably among car rental companies. The survey specifically mentions airport-based rental car companies that have invested in innovation. These rental company outlets now offer more vehicle choice, personalized service and streamlined pick-up and return processes.

AutoRentalNews reports that “one area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.”

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