Spending

How can we use blue credits?

Do you use a travel agency? They can request payment in blue credits for tickets using the bluebiz designated travel agent service. Talk to your travel agent to help with your reservation. If you haven't given authorisation to your travel agency yet, you can find all the necessary information here.

Not making use of a travel agency? To purchase tickets using blue credits, simply log in here to see your bluebiz online account overview. From there, you can book a ticket with blue credits on the Air France or KLM websites. It is important to select your bluebiz account at ‘Your corporate contract’ on the airline homepage before proceeding with the booking process.

Tip!

If you have enough blue credits to cover the entire cost, including taxes and surcharges, you can use them to book any available ticket on Air France and KLM websites.


Is it possible to book a ticket with a departure date after the expiration date of our blue credits?

Yes, you can use your blue credits to purchase a ticket with a future departure date, as long as your blue credits are still valid at the time of booking. Once blue credits have expired, they can no longer be used and will be removed from your account.


Assign your travel agent

Making use of a travel agency to book your tickets? Assign a dedicated travel agent to your bluebiz account who can request payments in blue credits on your behalf for tickets and upgrades. The authorised travel agent is visible in your bluebiz online account overview.




Frequently asked questions

Each blue credit has a value of 1 US$, which means that if your company has earned 500 blue credits, you'll have 500 US$ to spend on tickets, upgrades or flight-related services.

View your bluebiz balance

Blue credits can be used for tickets, upgrades and other flight-related services across our global network. To book a ticket, you must have enough blue credits to cover the entire cost, including taxes and surcharges. 

Blue credits have a value equivalent to your local currency or the currency used on the airline websites. This means that the ticket price in local currency is the same as the price in blue credits. The country in which your bluebiz account is established defines the currency that will be applied.

At bluebiz, we don't limit your options with award booking classes. This means that your company can book any available flight that is offered on the Air France and KLM websites, as long as there are enough blue credits to pay for the complete ticket, including taxes and surcharges.

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

Do you use a travel agency? They can request payment in blue credits for tickets using the bluebiz designated travel agent service. Talk to your travel agent to help with your reservation. If you haven't given authorisation to your travel agency yet, you can find all the necessary information here.

Not making use of a travel agency? To purchase tickets using blue credits, simply log in here to see your bluebiz online account overview. From there, you can book a ticket with blue credits on the Air France or KLM websites. It is important to select your bluebiz account at ‘Your corporate contract’ on the airline homepage before proceeding with the booking process.

You can book any available ticket on the Air France and KLM websites using your blue credits, provided that you have enough credits to cover the complete cost, including taxes and surcharges.

Book a ticket

Yes, as a bluebiz member you can authorise selected travel agents to be your bluebiz designated travel agent. This service is currently available for travel agents that use Amadeus, Sabre or Travelport.

After authorisation, your travel agent can contact us to provide payment with blue credits for your company’s flights. They can continue to provide services such as handling your reservations and integrating them into their mid- and back-office systems for management information purposes.

Authorise your travel agent

To assign your bluebiz designated travel agent, simply complete and submit this form.

To ensure that blue credits appear as a payment option, please note the following:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Vouchers or discount codes cannot be combined with blue credits.
  • Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

We apologize for any inconvenience you may have experienced while trying to make a reservation online. Here are the most common things that may occur:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • Blue credits will not show if you have not selected the bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • You have added a voucher or discount code. Vouchers or discount codes cannot be combined with blue credits.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Changing or upgrading a reservation is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Insufficient balance. Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Inclusion of minors in the reservation.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you continue to experience issues, please contact our bluebiz service desk for further assistance.

Yes, you can use your blue credits to purchase a ticket with a future departure date, as long as your blue credits are still valid at the time of booking. Once blue credits have expired, they can no longer be used and will be removed from your account.

If you have booked your ticket through a travel agent, they can request payment in blue credits and upgrade your cabin class using the bluebiz designated travel agent service. If you haven't yet authorised your travel agency, you can find all the necessary information here.

Was the ticket booked online? It is possible to upgrade the seat with blue credits from the time of booking until the check-in opens. However, please note that it is only possible to buy an upgrade if your ticket allows for a change or upgrade.

The complete amount, including fare difference and applicable penalty fees, must be paid with blue credits, and it is not possible to combine them with any other form of payment. Payment with blue credits is subject to published rates.

It is important to remember that upgrades with blue credits can only be purchased online if the ticket has not been reissued before and all flights in the reservation are operated by Air France and/or KLM. Refer to the ticket confirmation to check the operating carrier. Some fares may be excluded and cannot be upgraded online.

Book an upgrade online

You can change your flight(s) and pay with blue credits if your ticket allows for a change, the ticket is issued online by Air France or KLM, the change can be done online, the ticket hasn't been reissued before, and if all the flights in the reservation are operated by Air France or KLM.

The complete amount, which includes the fare difference and applicable penalty fees, must be paid with blue credits. Payment with blue credits is subject to published rates. You can check the operating carrier by referring to the ticket confirmation.

If your ticket was booked through your travel agency and you wish to change your ticket, please contact your travel agency. If you have booked directly online with Air France or KLM and the option to pay for the change with blue credits online is unavailable, please contact Air France KLM Customer Service for assistance with the change. Important to note that in these cases changes cannot be paid for with blue credits.

Change a reservation

Yes, flight-related services can be either selected during the reservation process or added later to an existing reservation. However, it is important to note that only certain services can be added to the reservation, such as baggage, seat selection, meals, a more comfortable seat and access to the lounge.

For a detailed overview of each flight-related service, click here.

Book your flight-related service

You can only book and pay with blue credits for flight-related services and upgradesuntil the check-in opens (30 hours before departure or 24 hours before departure for flights from and to the US).  

The airport is the starting point of every journey. If you would like to begin your trip with comfort, you can use your blue credits to pay for Air France lounge access at Paris-Charles de Gaulle and Paris-Orly 3, or at the non-Schengen KLM Crown Lounge at Amsterdam Airport Schiphol

In most cases, you can directly purchase lounge access when booking your ticket, via My Booking or My Trip, or during check-in. Please note that the lounge option is subject to the availability of seats in the lounge.

Add lounge access to an existing reservation

It's not possible to donate or transfer blue credits. You can use your blue credits to reduce your company's carbon footprint. Have a look at the options.

To cancel a booking that was paid with blue credits and request a refund, please fill out the refund form. We will cancel your ticket and your refund request will be processed within 10 working days.

It's important to note that you can only request a refund via this form if the reservation was fully paid with blue credits. If multiple payments were used, please contact the airline directly to cancel the flights and request a refund.

The refund amount will depend on the rules and conditions specified on the ticket confirmation.

Request a refund

Your bluebiz account is connected to your personal login account, which could be an Air France, KLM, or Flying Blue account. This is why your name is automatically filled in when making a reservation, making the booking process easier. 

Booking for someone else? You can change it during the booking process by going to the Passengers step and selecting 'I'm booking for someone else'. From there, you can add the correct details for the passenger.

Is your name misspelled? If you have a personal Air France or KLM account, you can change your name in your profile on the airline website. To update your name in your Flying Blue account profile, just send an email to Flying Blue customer service along with a copy of the name page of your passport.

If you've booked a ticket with incorrect details, don't worry. You can change the name on your ticket for free with our name change benefit. Simply contact our service desk and we will change the name of the passenger in your reservation. 

Travel agents can ask payment in blue credits for flights and upgrades. If you would like to learn more about using your blue credits for flight-related services, please click here for more information.

Your bluebiz designated travel agent can request payment for the following fare types: published, energy, marine and offshore.

If you would like to change your bluebiz designated travel agent, please fill out the form found here. Once you have submitted the form, you will receive an email to confirm your authorisation. Our service desk will then make the necessary changes to your designated travel agency and send them an instruction manual on how to request payments using blue credits.

Once your travel agent sends in a request for payment in blue credits, you will receive an email notification. You will then have a 72-hour window to contact us in case you have any concerns or objections regarding the payment request.


How can we help you?

If you need assistance or have any questions, please don't hesitate to contact our service desk team. We are happy to help you!

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