Frequently
asked questions

Programme rules

Bluebiz is open for companies that are legally registered in the country where the bluebiz application is submitted. Travel agencies and travel-related companies cannot join the programme. Companies that already have a commercial contract with one of the participating partners of the programme are also excluded.

Become a member

The bluebiz programme is not open to travel agencies or travel-related companies.

You can sign up your company by completing the online application here. To be eligible, you must accept the Terms and Conditions of the programme. If your company qualifies, our local sales team will contact you to validate your membership and we will send your membership details. From that moment on, we will keep you updated about the ins and outs of the bluebiz programme.

Enrol today

The latest Terms and Conditions of bluebiz can be found here.

The bluebiz programme is reserved for companies whose employees travel with Air France, KLM and participating airlines. Tickets of passengers working as a sub-contractor or working as a consultant for the member company cannot be claimed in the bluebiz programme, even if the ticket is paid for by the company. Tickets of shareholders or family members or any other non-employee are also not eligible. For questions regarding eligibility of passengers, please contact our service desk.

If you’re making a reservation that includes non-employees, such as family members, please do not include the bluebiz number in the booking. However, you can still claim the ticket for your company employee after the flights are completed. Just remember that retro claims can only be made up to six months* after the travel date.

*New members can retro claim tickets for flights that were taken up to three months prior to their enrolment

No, bluebiz is a loyalty programme exclusively for companies and their employees offered by Air France, KLM and partner airlines. If you make a reservation for non-employees, such as family members, please do not include the bluebiz number. Instead, you can use the retro claim form to claim employee tickets. 

However, you can join the Flying Blue Family programme to earn Miles on all flights purchased by or for your family members.

Your company's blue credits remain valid for two complete calendar years, along with the year they are first credited to your account. They expire on 1 March. For example, credits earned in 2023 will expire on 1 March 2026.

During the COVID pandemic, we extended the validity of blue credits. As a result – and to go back to the normal scheme – credits earned in 2019 and 2020 will expire on 1 March 2024 at 06:00 a.m. CET. Similarly, credits earned in 2021 and 2022 will expire on 1 March 2025.

If your company already has a discount agreement with us, you are not eligible for bluebiz. Please speak with your account manager to explore the best option for your company.

Each calendar year members first need to spend 5,000 euro (or the equivalent currency) before credits are added to their account. The calculation is made on the tickets included in the bluebiz account overview within the calendar year (so not on the issue date or flight date on a ticket). As soon as this level has been reached, all eligible tickets within the calendar year will receive blue credits. And promotions will also be applied.

The turnover required for the entry level in the bluebiz programme can vary per country. Check out the overview here to find out what your entry level is.

Yes, you can. Please keep in mind that tickets issued in the USA or Canada, or issued directly on delta.com, cannot be claimed in the bluebiz programme.


Account

Access to the bluebiz account is limited to the official contact person of the company. This person can view your company’s bluebiz online account overview and transactions at any time. If this person is no longer associated with the company, please appoint a new colleague as the official contact person.

The official contact person is responsible for managing the company’s bluebiz account, including:

  • Updating the company information
  • Providing the bluebiz number to the company’s preferred travel agency
  • Communicating the bluebiz number, booking instructions and relevant programme information to business travellers within the company
  • Monitoring the company’s bluebiz account activity
  • Spending blue credits on behalf of the company

Travel agents cannot be assigned as the official contact person for the bluebiz account. This role is reserved for employees of the company.

However, you can authorise your travel agent to request payments using blue credits on your behalf. 

DESIGNATE A TRAVEL AGENT

To log in to your bluebiz account, please click here and provide your email address or Flying Blue number. You will receive a message containing a one-time PIN code to verify your identity. Use this code within 15 minutes to access your account and view your membership information, transactions and blue credits. You can also spend your blue credits from here.

Haven't created your bluebiz login account yet? No worries! Just fill in this quick and easy online form, and we'll send you an email with a link to create your login. 

It appears that your email address is already associated with an existing Air France, KLM or Flying Blue account. You have two options: you can use your existing account to log in, or you can create a new login to use as your bluebiz login account.  

If you have an existing Air France or KLM account, please use your email address to log in and link it to your bluebiz account. If you already have a Flying Blue account, please use your email address or Flying Blue number to log in and link it to your bluebiz account.

If you do not have an existing Air France, KLM or Flying Blue account, simply click 'Create' to create a new login which you can use as your bluebiz login account. 

To log in to your bluebiz account, simply use your email address or Flying Blue number on this page. We’ll send you a one-time PIN code to verify your identity, which you can use within 15 minutes to log in. The code will be sent to your email address or phone number, depending on the details saved in your personal login account.

Having trouble logging in? Please ensure that you have entered the correct email address or Flying Blue number, as well as the one-time PIN code provided by the system. If you received a notification stating that your login information is not linked to a bluebiz account, it’s possible that you either used different details to create a login or haven’t created one yet.

If you’re facing another error message, please get in touch with the bluebiz service desk.

CONTACT THE BLUEBIZ SERVICE DESK

If the system shows that your login details are not associated with your bluebiz account, it means that you may have used incorrect information. In this case, you have two options. Firstly, you can request your user ID. The system will then send a message to the email address associated with your login account. Alternatively, you can reset your user ID. You will then receive an email with instructions to create new login details.

To clarify, there are multiple users who have registered a login using the same email address as you have just entered. As a result, the system is unable to confirm your identity and is requesting that you log in with your Flying Blue number. This will allow us to uniquely identify you. Kindly enter your Flying Blue number to access your account.

If you can’t recall your bluebiz login details, you can request your user ID. The system will then send a message to the email address that is associated with your bluebiz login account.

Request your user ID

To create a new bluebiz login account and stop using your current login, please use this form. The system will send you an email with instructions to set up your new bluebiz login account.

Reset your user ID

To update your membership information, such as the company name and address, as well as the details of the current contact person, fill out the form in the service centre.

We will process the update within three business days.

CHANGE YOUR MEMBERSHIP INFORMATION

You can assign a new contact person for your bluebiz account via a form in the online service centre. Keep in mind that the designated person must be an employee of the company, as it is not allowed to assign someone outside of the company.

We will process the update within one business day. The account details and an invitation to create login details will be sent in an email to the new official contact person.

ASSIGN A NEW CONTACT PERSON

If you want to assign a second contact person for your bluebiz account, fill out this form here. Remember that the designated person must be an employee of the company, as it’s not allowed to assign someone outside the company. It’s important to note that the second contact person will receive bluebiz communication but will not have access to the bluebiz account.

By adding a second contact person, you can ensure that there is always someone available to manage your company's bluebiz account, even when you’re out of the office for an extended period.

We will process the update within one business day.

ADD A SECOND CONTACT PERSON

While the second contact person won’t have access to the bluebiz account, they will receive bluebiz communication via email.

To retrieve your bluebiz number, check your email correspondence from us, as your number is mentioned in every email we send you. If you still can’t locate it, you can request a copy of your bluebiz number here.

If your company no longer exists and you have a bluebiz account, please contact the bluebiz service desk here.

We’re sorry you no longer want to participate in the bluebiz programme. To close your bluebiz account, please contact the bluebiz service desk here. Your blue credits will remain valid for up to 8 months after you terminate your membership. The sytem will automatically set the deregistration day to the last date of the respective month.


Earning

Blue credits are the currency of the bluebiz programme. Each blue credit has a value of 1 US$, which you can spend on tickets, upgrades or flight-related services. To learn more about how to redeem your blue credits, please click on this link.

To earn blue credits, you need to make sure your bluebiz number is included in every reservation:

  1. Ask your travel agency to add your bluebiz number to your company profile in their reservation system. 
  2. When booking online, you can enter your bluebiz number during the booking process in the designated field.
  3. When booking via a call centre, simply ask the service agent to include your bluebiz number.
  4. If you forgot to add your bluebiz number, you can retro claim blue credits up to six months after the flight.
  5. New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.

To earn blue credits, you must fly with Air France, KLM or one of the partner airlines in bluebiz. Here is a summary of the airline combinations that allow you to earn blue credits.

With our clear incentive formula, it's easy to calculate how many blue credits your company earns per flight. A blue credit equals the value of 1 US$.

Calculate your blue credits

To calculate the number of blue credits that your company earns per ticket, you can use the following formula:

The ticket fare and carrier surcharge are indicated on your ticket, with the carrier surcharge listed as the YR charge. One blue credit is equivalent to 1 US$. It's important to note that the YR-F charge is not included in the bluebiz earning scheme.

Yes, you can earn blue credits on seats and baggage as long as they are part of your ticket price.

Yes, if you're a member of the Flying Blue programme, you can personally earn Miles on a ticket that has been paid for with blue credits.

No, it's not possible to earn blue credits on a ticket that has been paid for with Flying Blue Miles.

Not all fares are eligible for blue credits, as some special fares are excluded from the bluebiz programme. You can find the fares which are excluded on the incentive page here.

The bluebiz programme is reserved for companies whose employees travel with Air France, KLM and partner airlines. Tickets of passengers working as a sub-contractor or working as a consultant for the member company cannot be claimed in the bluebiz programme, even if the ticket is paid by the company. Tickets of shareholders or family members or any other non-employee are also not eligible. For questions regarding eligibility of passengers, please contact our service desk.

No, the bluebiz programme is exclusively for companies and their employees. It's not possible to earn blue credits on tickets for family members or other passengers who aren't employed by your company. If the reservation includes non-employee passengers, such as family members, you should not mention your bluebiz number in the reservation. In these cases, use the retro claim form to claim the tickets of employees.

However, you can create a Flying Blue Family account to earn Miles collectively on flights purchased for or by your family members.

If you book a reservation that includes non-employee passengers, such as family members, you should not mention your bluebiz number in the reservation. Instead, you can retro claim the ticket of your company employee using the retro claim form.

Please note that you can only retro claim tickets up to six months* after the completed travel date.

*New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.

Every week* after you and/or your colleagues have flown with Air France or KLM, you'll see your bluebiz overview will be updated. Please keep in mind that for tickets of partner airlines it may take longer before tickets appear in your overview.

Please remember that blue credits will be added once you reach the bluebiz entry level.

*Starting mid-March 2024.

To view your balance and transaction history, simply log in to your bluebiz overview. Click on this link and enter your email address or Flying Blue number. You'll then receive a message with a one-time PIN code to verify your identity. Use this code within 15 minutes to access your account and view your membership information, blue credits and transaction history.

LOG IN TO YOUR ACCOUNT

If you forgot to include your bluebiz number in the reservation, you can still claim your blue credits using the retro claim form. However, please keep in mind that you can only retro claim tickets up to six months* after the completed travel date.

Your bluebiz account will be updated on a weekly basis**. Please keep in mind that for tickets of partner airlines it may take longer before tickets appear in your overview.

*New members can retro claim tickets for flights that were taken up to three months prior to their enrolment.
**Starting mid-March 2024.

Your company's blue credits remain valid for two complete calendar years, along with the year they are first credited to your account. They expire on 1 March. For example, credits earned in 2023 will expire on 1 March 2026.

To earn blue credits in the bluebiz programme, companies are required to achieve a minimum bluebiz turnover of 5,000 euro (or the equivalent in local currency) per calendar year. Once this entry level is reached, your company will receive credits earned on the first 5,000 euro in addition to credits earned on the turnover that exceeds the 5,000 euro threshold. This means that your company will receive blue credits on both the first 5,000 euro of bluebiz turnover and any amount beyond that.

The entry level for the bluebiz programme varies depending on your location, as it's based on the local currency. Check out the overview here to find out what your entry level is.

The bluebiz entry level is based upon your companies turnover in the calendar year. The calculation will be based on all tickets that appear in your statement within a calendar year, regardless of their issue date or flight date. Turnover is calculated based on the ticket fare and carrier surcharge indicated on the ticket, with the carrier surcharge listed as the YR charge. However, the YR-F charge is excluded from the bluebiz earning scheme. The same turnover is used to calculate your blue credits. Any tickets that are not eligible for the bluebiz programme will not be considered for turnover.

All tickets in your account will be displayed with 0 blue credits until the threshold is reached. 

Once you reach the minimum bluebiz turnover of 5,000 euros (or the equivalent in local currency) in a calendar year, you'll receive the eligible blue credits in your account.


Spending

Blue credits can be used for tickets, upgrades and other flight-related services across our global network. To book a ticket, you must have enough blue credits to cover the entire cost, including taxes and surcharges. 

Each blue credit has a value of 1 US$, which means that if your company has earned 500 blue credits, you'll have 500 US$ to spend on tickets, upgrades or flight-related services.

View your bluebiz balance

At bluebiz, we don't limit your options with award booking classes. This means that your company can book any available flight that is offered on the Air France and KLM websites, as long as there are enough blue credits to pay for the complete ticket, including taxes and surcharges.

Blue credits have a value equivalent to your local currency or the currency used on the airline websites. This means that the ticket price in local currency is the same as the price in blue credits. The country in which your bluebiz account is established defines the currency that will be applied.

You cannot combine blue credits with any other form of payment. This means that if you wish to purchase a ticket with blue credits, you will have to use them to pay for the entire ticket price, including taxes and surcharges.

Yes, you can use your blue credits to purchase a ticket with a future departure date, as long as your blue credits are still valid at the time of booking. Once blue credits have expired, they can no longer be used and will be removed from your account.

Do you use a travel agency? They can request payment in blue credits for tickets using the bluebiz designated travel agent service. Talk to your travel agent to help with your reservation. If you haven't given authorisation to your travel agency yet, you can find all the necessary information here.

Not making use of a travel agency? To purchase tickets using blue credits, simply log in here to see your bluebiz online account overview. From there, you can book a ticket with blue credits on the Air France or KLM websites. It is important to select your bluebiz account at ‘Your corporate contract’ on the airline homepage before proceeding with the booking process.

You can book any available ticket on the Air France and KLM websites using your blue credits, provided that you have enough credits to cover the complete cost, including taxes and surcharges.

Book a ticket

Yes, as a bluebiz member you can authorise selected travel agents to be your bluebiz designated travel agent. This service is currently available for travel agents that use Amadeus, Sabre or Travelport.

After authorisation, your travel agent can contact us to provide payment with blue credits for your company’s flights. They can continue to provide services such as handling your reservations and integrating them into their mid- and back-office systems for management information purposes.

Authorise your travel agent

Travel agents can ask payment in blue credits for flights and upgrades. If you would like to learn more about using your blue credits for flight-related services, please click here for more information.

Your bluebiz designated travel agent can request payment for the following fare types: published, energy, marine and offshore.

Once your travel agent sends in a request for payment in blue credits, you will receive an email notification. You will then have a 72-hour window to contact us in case you have any concerns or objections regarding the payment request.

To assign your bluebiz designated travel agent, simply complete and submit this form.

If you would like to change your bluebiz designated travel agent, please fill out the form found here. Once you have submitted the form, you will receive an email to confirm your authorisation. Our service desk will then make the necessary changes to your designated travel agency and send them an instruction manual on how to request payments using blue credits.

If you have booked your ticket through a travel agent, they can request payment in blue credits and upgrade your cabin class using the bluebiz designated travel agent service. If you haven't yet authorised your travel agency, you can find all the necessary information here.

Was the ticket booked online? It is possible to upgrade the seat with blue credits from the time of booking until the check-in opens. However, please note that it is only possible to buy an upgrade if your ticket allows for a change or upgrade.

The complete amount, including fare difference and applicable penalty fees, must be paid with blue credits, and it is not possible to combine them with any other form of payment. Payment with blue credits is subject to published rates.

It is important to remember that upgrades with blue credits can only be purchased online if the ticket has not been reissued before and all flights in the reservation are operated by Air France and/or KLM. Refer to the ticket confirmation to check the operating carrier. Some fares may be excluded and cannot be upgraded online.

Book an upgrade online

You can change your flight(s) and pay with blue credits if your ticket allows for a change, the ticket is issued online by Air France or KLM, the change can be done online, the ticket hasn't been reissued before, and if all the flights in the reservation are operated by Air France or KLM.

The complete amount, which includes the fare difference and applicable penalty fees, must be paid with blue credits. Payment with blue credits is subject to published rates. You can check the operating carrier by referring to the ticket confirmation.

If your ticket was booked through your travel agency and you wish to change your ticket, please contact your travel agency. If you have booked directly online with Air France or KLM and the option to pay for the change with blue credits online is unavailable, please contact Air France KLM Customer Service for assistance with the change. Important to note that in these cases changes cannot be paid for with blue credits.

Change a reservation

Yes, flight-related services can be either selected during the reservation process or added later to an existing reservation. However, it is important to note that only certain services can be added to the reservation, such as baggage, seat selection, meals, a more comfortable seat and access to the lounge.

For a detailed overview of each flight-related service, click here.

Book your flight-related service

The airport is the starting point of every journey. If you would like to begin your trip with comfort, you can use your blue credits to pay for Air France lounge access at Paris-Charles de Gaulle and Paris-Orly 3, or at the non-Schengen KLM Crown Lounge at Amsterdam Airport Schiphol

In most cases, you can directly purchase lounge access when booking your ticket, via My Booking or My Trip, or during check-in. Please note that the lounge option is subject to the availability of seats in the lounge.

Add lounge access to an existing reservation

To ensure that blue credits appear as a payment option, please note the following:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • You must select your bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • When upgrading or changing your reservation, please keep in mind that this is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Vouchers or discount codes cannot be combined with blue credits.
  • Minors cannot be included in the booking.

If you plan to book flight-related services, an upgrade, or change your flight, please make sure your bluebiz number is already in the reservation. Without it, blue credits will not be available as a payment option.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here.

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

We apologize for any inconvenience you may have experienced while trying to make a reservation online. Here are the most common things that may occur:

  • Blue credits will not show if you use a personal login account that is not linked to your bluebiz login account. If you have forgotten your bluebiz login account details, you can request them here.
  • Blue credits will not show if you have not selected the bluebiz account at ‘Your corporate contract’ on the airline homepage when booking a ticket.
  • Flight-related services that are not available for bluebiz, such as insurance or the CO₂ Impact Programme, cannot be added to the booking.
  • You have added a voucher or discount code. Vouchers or discount codes cannot be combined with blue credits.
  • Changing or upgrading a reservation or adding flight-related services can only be done if the check-in has not yet opened (30 hours before departure or 24 hours before departure for US flights).
  • Changing or upgrading a reservation is only possible if your ticket has not been reissued before and all flights in your reservation are operated by Air France and/or KLM.
  • Insufficient balance. Your bluebiz account balance must be sufficient to cover the full ticket price.
  • Inclusion of minors in the reservation.

Extra information for changes and upgrades

If you purchased your ticket through a travel agency, travel agent, online ticket provider, or another third party, you cannot change your reservation with blue credits online. However, your travel agent can request a payment in blue credits for upgrades via our designated travel agent service. To learn more about this service or assign your travel agent, click here

Your travel agent cannot request a payment in blue credits for changes, please consult your travel agent for the change with another form of payment. 

If you continue to experience issues, please contact our bluebiz service desk for further assistance.

You can only book and pay with blue credits for flight-related services and upgradesuntil the check-in opens (30 hours before departure or 24 hours before departure for flights from and to the US).  

To cancel a booking that was paid with blue credits and request a refund, please fill out the refund form. We will cancel your ticket and your refund request will be processed within 10 working days.

It's important to note that you can only request a refund via this form if the reservation was fully paid with blue credits. If multiple payments were used, please contact the airline directly to cancel the flights and request a refund.

The refund amount will depend on the rules and conditions specified on the ticket confirmation.

Request a refund

Your bluebiz account is connected to your personal login account, which could be an Air France, KLM, or Flying Blue account. This is why your name is automatically filled in when making a reservation, making the booking process easier. 

Booking for someone else? You can change it during the booking process by going to the Passengers step and selecting 'I'm booking for someone else'. From there, you can add the correct details for the passenger.

Is your name misspelled? If you have a personal Air France or KLM account, you can change your name in your profile on the airline website. To update your name in your Flying Blue account profile, just send an email to Flying Blue customer service along with a copy of the name page of your passport.

If you've booked a ticket with incorrect details, don't worry. You can change the name on your ticket for free with our name change benefit. Simply contact our service desk and we will change the name of the passenger in your reservation. 

It's not possible to donate or transfer blue credits. You can use your blue credits to reduce your company's carbon footprint. Have a look at the options.


Corporate Benefits Program

The Corporate Benefits Program offers flexibility that optimises the booking process, priority that supports the efficiency at airports and recognition to support a seamless travel experience for you and your colleagues. These benefits apply exclusively to flights that are ticketed and operated by Air France and KLM.

The Corporate Benefits Program offers several benefits that include flexibility, priority and recognition.

As a corporate traveller, you can enjoy several benefits that include flexible ticketing deadlines, allowing you to book now and pay later. This provides the opportunity to secure your fare while still allowing time for further consideration. Additionally, if the ticket related to your booking has not yet been issued, you can cancel the booking free of charge. Name changes on the ticket can also be made at no additional cost.

In the event of a full flight, corporate travellers are guaranteed a seat in Economy Class on long-haul flights.

Your colleagues will enjoy priority boarding at the airport. 

The trip doesn’t go as planned? Your colleagues are amongst the first ones to be rebooked. They will also have priority on the waiting list of full flights.

Our staff recognise bluebiz members both on the ground and in the air, to support a seamless travel experience.

Imagine you have an employee who is supposed to fly to a conference tomorrow, but another colleague needs to go instead. Just change the name of the traveller at no charge – it's that simple.

As a bluebiz member, you can easily change the name on your Air France or KLM tickets for free. Just remember that this service is only available for flights ticketed and marketed and operated by these airlines. To qualify, you must include your bluebiz number in your booking.

To take advantage of this perk, you can request a name change through your travel agency or by reaching out to Air France KLM Customer Service. And the best part? This benefit applies to all types of payments*, including blue credits.

* This benefit does not apply to tickets paid for with Flying Blue Miles.

As a bluebiz member your company can benefit from our ‘book now, pay later’ (Ticket Time Limit) service and hold the reservation without an immediate need to pay for it. By holding the reservation, you secure the fare and you still have time to reconsider your trip. You can even cancel your ticket at no cost as you only pay for your ticket at the moment of issuance. This benefit is applicable on all flights ticketed and operated by Air France and KLM.

Please note that this benefit is exclusively available for specific booking classes. If it is available for you, then the benefit will be provided free of cost during the booking process.

When booking through a travel agency, you can take advantage of our convenient 'book now, pay later' option for certain flight classes issued by Air France or KLM, with a flight number from either airline.

When an intercontinental flight is fully booked, Air France and KLM will guarantee bluebiz members a seat in Economy Class at a Y-class fare. To be able to use this guaranteed seat benefit, your bluebiz number should be in the booking.

Please also check with your travel agency.

As a bluebiz member, you can take advantage of priority boarding in zone 3 when flying in Economy cabin on Air France or KLM operated flights. 

This benefit is already in use at most of our stations, and our airports at Paris Charles de Gaulle and Amsterdam Schiphol Airport are fully equipped.

It's important to note that this benefit is different from SkyPriority.

At bluebiz, we truly value our customers, whether they're on the ground or in the air.

In the event that a trip doesn't go as planned, our members will receive top priority services on flights operated by Air France and KLM. For example, if flights are delayed or cancelled due to weather conditions, our business travellers with a bluebiz membership will be among the first to receive rebooking assistance.

Our staff recognise bluebiz travellers, both on the ground and in the air, to create a seamless travel experience.